Payment Redirects

Payment Redirects allow you to automatically send respondents to a specific page after a successful payment.

This is useful when you want to guide customers to a thank-you page, onboarding flow, booking page, digital download, membership portal, or any other destination after checkout.

How Payment Redirects Work

When a respondent submits a payment form:

1. The payment is processed through Stripe.
2. The payment is successfully confirmed.
3. The form submission is recorded.
4. QuipForm redirects the respondent to your chosen URL.

This creates a seamless post-purchase experience and helps automate next steps.

Common Use Cases

Digital Product Delivery

Redirect customers to:

• Download pages
• Course portals
• Member areas
• Product access pages

Appointment Scheduling

After payment, send customers directly to a booking page.

Examples:

• Consultations
• Coaching calls
• Discovery meetings

Customer Onboarding

Guide new customers into:

• Welcome pages
• Onboarding checklists
• Setup instructions
• Client portals

Event Registrations

Redirect attendees to:

• Event information pages
• Ticket confirmation pages
• Community groups
• Event schedules

Membership Signups

Send members directly to:

• Community platforms
• Member dashboards
• Resource libraries
• Welcome pages

Configuring a Payment Redirect

To configure a redirect:

1. Open your form.
2. Navigate to Settings.
3. Select Completion Settings.
4. Enable Redirect After Submission.
5. Enter your destination URL.
6. Save your changes.

After a successful payment and submission, respondents will automatically be redirected.

Example Redirect URLs

https://yourwebsite.com/thank-you

https://yourwebsite.com/onboarding

https://yourwebsite.com/download

Thank You Page vs Redirect

QuipForm supports both Thank You Pages and Redirects.

| Option | Best For | | -------------- | ------------------------------------------------ | | Thank You Page | Displaying confirmation messages inside the form | | Redirect | Sending users to another website or page |

Choose the option that best fits your workflow.

Use a Thank You Page When

• You want to display a simple confirmation.
• Additional navigation isn't required.
• Respondents can remain within the form experience.

Use a Redirect When

• Customers need access to another system.
• You want to continue the onboarding flow.
• Downloads or resources are hosted elsewhere.

Best Practices

Clearly Explain What Happens Next

Before payment, let respondents know where they'll be redirected.

Use Dedicated Confirmation Pages

A custom thank-you page often creates a more professional experience than sending users directly to a homepage.

Test the Entire Flow

Always verify:

• Payment succeeds
• Submission is recorded
• Redirect works correctly
• Destination page loads properly

Optimize for Mobile

Ensure redirect destinations are mobile-friendly and easy to navigate.

Troubleshooting

Redirect Is Not Working

Verify:

• The redirect URL is valid.
• The URL includes https://.
• Redirect settings have been saved.

Respondents Stay on the Form

Check:

• The payment completed successfully.
• The submission was recorded.
• Redirect settings are enabled.

Destination Page Returns an Error

Review the destination URL and confirm the page is publicly accessible.

Customers Report Confusion After Payment

Consider adding a confirmation message before redirecting or using a dedicated thank-you page.

Related Articles

• Accepting Payments
• Payment Confirmation
• Stripe Integration
• Thank You Pages