Save & Resume

Save & Resume allows respondents to save their progress and continue completing a form later.

This is especially useful for long forms, applications, onboarding flows, registrations, and any form that may take more than a few minutes to complete.

Instead of starting over, respondents can return and continue where they left off.

How Save & Resume Works

When enabled, respondents can save their progress before submitting the form.

Their answers are stored so they can return later and continue from the same point.

This allows respondents to:

• Complete forms over multiple sessions
• Gather information before finishing
• Avoid losing progress
• Return on another device or browser (depending on your setup)

When to Use Save & Resume

Save & Resume is particularly valuable for:

• Job applications
• Client onboarding forms
• Grant applications
• Registration forms
• Insurance questionnaires
• Multi-page surveys
• Long intake forms

If a form requires significant time or information, enabling Save & Resume can greatly improve completion rates.

Enabling Save & Resume

To enable Save & Resume:

1. Open your form.
2. Navigate to Settings.
3. Select Save & Resume.
4. Enable the feature.
5. Save your changes.

The feature becomes available immediately for future respondents.

Benefits

Reduce Form Abandonment

Respondents are more likely to finish long forms when they know their progress can be saved.

Improve User Experience

Users can complete forms at their own pace without rushing.

Increase Completion Rates

Long forms often perform better when respondents can return later.

Support Complex Workflows

Applications, onboarding flows, and detailed questionnaires become easier to complete.

Best Practices

Enable for Longer Forms

Save & Resume is most valuable for forms that take several minutes to complete.

Use Multi-Page Forms

Breaking forms into pages works particularly well alongside Save & Resume.

Communicate Availability

Let respondents know they can safely leave and return later.

Test Before Launching

Always verify the save and resume flow before sharing forms publicly.

Common Use Cases

Job Applications

Applicants can gather documents and complete applications over multiple sessions.

Client Intake Forms

Prospects can return after collecting required information.

Registration Forms

Attendees can save progress while reviewing event details.

Surveys & Research

Respondents can complete lengthy questionnaires at their convenience.

Troubleshooting

Progress Was Not Saved

Verify that:

• Save & Resume is enabled.
• The respondent saved progress before leaving.
• The form remained active and available.

Respondent Cannot Continue

Check:

• The form is still published.
• The form has not been removed.
• Submission settings have not changed.

Updated Questions Appear Different

If the form structure changes after progress is saved, respondents may see updated questions when they return.

For this reason, avoid major structural changes while actively collecting responses.

Related Articles

• Partial Submissions
• Multi-Page Forms
• Email Notifications
• Submission Limits

Frequently Asked Questions

Does Save & Resume Submit the Form?

No. Saving progress only stores responses temporarily. The form is not submitted until the respondent completes the submission process.

Can Respondents Return Later?

Yes. Respondents can continue from where they left off rather than starting over.

Is Save & Resume Recommended for Short Forms?

Usually not. For simple forms, respondents typically complete the form in a single session.